Terms of Service

1. This agreement

These Terms of Service (“Terms”) are an agreement between you and [registered entity name — e.g. Rekindle Training, LLC] (“Rekindle”, “we”, “us”), [mailing address — required for privacy and copyright notices]. They govern your use of https://rekindletraining.com and the Rekindle Training application (together, the “Service”).

By creating an account or using the Service, you agree to these Terms and to the Privacy Policy, which is part of this agreement. If you're accepting on behalf of a department or agency, you represent that you're authorized to bind it, and “you” includes that organization.

If a signed order form, purchase order, or written agreement exists between Rekindle and your department, that document controls where it conflicts with these Terms.

2. Eligibility and your account

• You must be 18 or older to create your own account. Members aged 13–17 in a junior, explorer, or cadet program may use the Service only under the conditions in the Privacy Policy — department-obtained parent or guardian consent and a responsible adult at the department. Accounts must not be created for anyone under 13.
• Give accurate information at signup and keep it current in your profile. A training record tied to a wrong name or agency is worse than no record.
• Your credentials are yours alone. Don't share your password, and don't let anyone else use your account. You're responsible for what happens under it.
• Tell us at security@rekindletraining.com immediately if you suspect unauthorized access.
• One person, one account. Don't create accounts for other people, and don't create fictitious members to inflate a roster.

3. What Rekindle provides

The Service lets departments deliver training and produce documentation of it: PowerPoint and PDF lessons converted for in-browser viewing, time-on-task tracking per slide and page, auto-graded knowledge checks, instructor-reviewed skill-sheet submissions, group assignments with due dates and annual refresher recurrence, immutable training records, certification issuance and expiry tracking, per-member transcripts, ISO training-hours reporting, and an append-only audit log.

We may add, change, or retire features. If we retire something your department depends on, we'll give reasonable notice (see section 11).

4. Plans, pricing, and billing

• Free tier. A department may use the Service free with up to 5 active members. Free-tier accounts get the same records and exports — we're not holding your compliance data hostage behind a paywall.
• Paid plans. Fees, member counts, term, and any professional services are as stated in the order form or quote your department accepts. Unless that document says otherwise, fees are billed in advance, are non-refundable except as required by law, and exclude taxes, which are your responsibility.
• Renewals and changes. Terms renew for the same length unless either party gives written notice at least 30 days before the term ends. We'll give at least 60 days' notice before a price increase takes effect at renewal.
• Exceeding your plan. If active membership grows past your plan's limit, we'll contact your department to true it up rather than silently locking members out of training they've been assigned.
• Non-payment. We may suspend a paid account that is materially past due after written notice and a reasonable cure period. Suspension does not delete your records — see section 12.

5. Departments, roles, and multi-agency membership

• Agency names are matched by text. The first member to type an agency name creates it; everyone typing the same name afterward joins the same agency. Type your department's name the way your department writes it, and don't put confidential information in an agency name.
• Roles. Trainees train. Instructors build courses, assign them, and grade. Chiefs (admins) additionally manage people, stations, certifications, and reporting. Your department decides who holds which role and is responsible for that choice, including revoking access when someone leaves.
• Multi-agency membership is expected. You may associate your account with every agency you serve, and manage those affiliations from your profile. Each agency sees its own courses and reporting; your transcript spans all of them, is yours to share, and can also be opened by staff at your primary department. See who can see your data for the precise breakdown before you set a primary agency.
• Instructor codes and invitations are department credentials. Don't share them outside the department.
• By joining an agency in Rekindle you accept that its instructors and chiefs will see your training activity for that agency. If you don't want an agency to see your training, don't affiliate your account with it.

6. Your content and our content

6.1 Your content stays yours

Lesson decks, PDFs, quiz items, assignment materials, submitted skill sheets, feedback, and member data you or your department put into the Service (“Your Content”) remain owned by you or your department. We claim no ownership of it.

You grant Rekindle a limited, non-exclusive, worldwide, royalty-free license to host, store, copy, transmit, convert, render, back up, and display Your Content — solely to operate the Service for you. That license covers exactly what the product does: converting a PowerPoint file into slide images, rendering a PDF, delivering a lesson to enrolled members, showing a submission to the grading instructor, and generating records and reports. It ends when the content is deleted, except for copies in routine backups until they age out.

We will not use Your Content to advertise, publish it, sell it, share it with other departments, or use it to train machine-learning models.

6.2 Our content

Courses in the Rekindle catalog, and the Service's software, design, brand, and documentation, are owned by Rekindle or its licensors. Members and departments with access get a non-exclusive, non-transferable license to use catalog courses for their own internal training while their account is in good standing. You may not resell, sublicense, republish, or redistribute catalog content, or use it to build a competing training library.

6.3 Feedback

Tell us what's broken and what's missing — we'd rather hear it. If you send feedback or suggestions, we may use them without obligation or compensation to you. Feedback is not confidential unless you mark it so and we agree in writing.

7. Copyright and third-party training material

Fire-service training material is frequently licensed rather than owned. Vendor decks, publisher curricula, standards documents, and course materials from an academy usually carry license terms that limit copying and redistribution.

By uploading content, you represent that you have the right to upload it and to have Rekindle host and display it to your members. If you're not sure a deck may be loaded into an LMS, check the license before you upload it — not after an audit.

We respond to copyright complaints under the Digital Millennium Copyright Act (17 U.S.C. § 512). Send notices to copyright@rekindletraining.com or by mail to [registered entity name — e.g. Rekindle Training, LLC], [mailing address — required for privacy and copyright notices], including: identification of the work, the URL or location of the material, your contact information, a statement of good-faith belief that the use is unauthorized, a statement that the notice is accurate and that you are authorized to act, and your signature. We may remove or disable access to the material and notify the uploader, who may submit a counter-notice. Repeat infringers lose access.

8. Acceptable use

The integrity of a training record is the whole product. Do not:

• Complete training on behalf of another member, sign in as someone else, or let anyone complete training under your account.
• Falsify, backdate, or fabricate training records, attendance, seat time, quiz results, skill verifications, or certifications.
• Defeat time tracking — scripts, macros, auto-advancing, emulators, or automation intended to make time on task or completion look like something it wasn't.
• Share assessment answers or distribute quiz banks in a way that undermines the assessment.
• Upload protected health information, patient care reports, CJIS-regulated data, personnel investigation files, or Social Security or payment card numbers. Rekindle is not built or offered for those, and doing so breaches these Terms.
• Upload malware, or content that is unlawful, harassing, discriminatory, or infringing.
• Probe, scan, or attack the Service; attempt to access another member's or department's data; scrape it; or bypass access controls, rate limits, or authentication.
• Reverse engineer, decompile, or copy the Service, or resell or sublicense access to it.
• Use the Service to build a competing product, or to benchmark it for publication without our written consent.

Good-faith security research reported to security@rekindletraining.com is welcome — see the security section of the Privacy Policy.

We may investigate suspected violations and may suspend access to protect members, records, or the Service. Falsified training records are grounds for immediate termination, and we will tell the affected department.

9. Records, compliance, and what Rekindle does not do

Read this section even if you skip the rest.

• Rekindle is not a certifying, accrediting, or credentialing body. We do not certify firefighters, issue state or national certifications, or grant Firefighter I/II, EMT, or officer credentials. Certifications tracked in Rekindle are records of what your department or another authority issued — the record is not the credential.
• We do not determine compliance. Whether training satisfies ISO Fire Suppression Rating Schedule credit, NFPA standards, OSHA requirements, a state training mandate, or your department's SOPs is decided by your authority having jurisdiction, your state training agency, and your ISO evaluator. Our reports are designed to make that case easy to present; they don't decide it.
• Online delivery does not replace hands-on training. Time on a slide is not skills proficiency. Practical skills must be taught and verified in person by a qualified instructor, on apparatus and equipment, under your department's supervision.
• Content is educational, not operational direction, and not medical or legal advice. Nothing in Rekindle overrides your department's SOPs, your incident commander, protocol, or your judgment on the fireground.
• You remain the custodian of your records. Export and retain your own copies of anything you must keep — transcripts, ISO reports, audit logs. Don't let a vendor be your only copy of a legal record.
• Time tracking is a best-effort measurement. Reported time is capped server-side and depends on browsers, devices, and networks. It's evidence of engagement, not a stopwatch of record.

10. Department and instructor responsibilities

If you administer Rekindle for a department, you are responsible for:

• Accuracy. Course credit hours, training categories, cert validity periods, and grading are entered by your instructors. Rekindle reports what you told it.
• Lawful handling of member information — your personnel rules, collective bargaining agreements, state employee-privacy law, and any consents needed before recording or sharing member training data.
• Access management. Grant instructor and chief roles deliberately, and deactivate members who leave. Rekindle can't know your roster changed.
• Retention and records requests. Public-records laws, retention schedules, and litigation holds apply to your department directly. Requests for your records go to you, not to us — we respond as described in the Privacy Policy.
• What gets uploaded. Files uploaded by your instructors are your department's responsibility, including licensing and any personal information inside them.

11. Availability, changes, and support

• We aim to keep the Service available and to perform maintenance in low-impact windows, but we don't commit to an uptime percentage unless a signed order form says so.
• Features marked beta, preview, or demo may change or disappear, and shouldn't be relied on for compliance-critical work.
• Support is by email at support@rekindletraining.com. Paid plans may include response commitments as quoted.
• If we materially reduce core functionality your department depends on, we'll give at least 30 days' notice where practical, and a paid department may terminate and receive a pro-rata refund of prepaid fees for the unused term.
• Rekindle has no password-reset email flow at this time; a chief or Rekindle support resets a password on request. Don't rely on self-service recovery.

12. Suspension, termination, and getting your data out

• You may stop at any time. Members can remove agency affiliations from their profile and may request account deletion under section 11 of the Privacy Policy. Departments may terminate as stated in their order form, or by written notice if there is none.
• We may suspend or terminate for material breach of these Terms — including falsified records or the prohibited uploads in section 8 — for non-payment after notice, or where required by law or to protect the Service. Except for serious abuse, we'll give notice and a chance to cure first.
• Export window. After termination we will keep your department's records available for export for 30 days, and will provide a machine-readable export on request. After that, data is deleted or de-identified in the ordinary course, subject to the retention rules in the Privacy Policy and any legal hold.
• What survives. Sections 6 (as to our content), 9, 13, 14, 15, 16, and 18 survive termination, along with any accrued payment obligation.

13. Disclaimer of warranties

The Service is provided “as is” and “as available.” To the fullest extent permitted by law, Rekindle disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or usage of trade.

We do not warrant that the Service will be uninterrupted or error-free, that time tracking or reports will be free of inaccuracy, that content is complete or current for your jurisdiction, or that use of the Service will satisfy any ISO, NFPA, OSHA, state, accreditation, or insurance requirement. See section 9.

14. Limitation of liability

To the fullest extent permitted by law:

• Neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, or lost or corrupted data, even if advised of the possibility.
• Rekindle's total liability arising out of or relating to these Terms or the Service is limited to the greater of (a) the fees your department paid to Rekindle in the 12 months before the event giving rise to the claim, or (b) US $100 for accounts on the free tier.
• Rekindle is not liable for injury, death, property damage, or loss arising from firefighting, rescue, EMS, or other emergency operations, or from any training decision, readiness determination, staffing choice, or certification granted or withheld by a department or authority — those judgments are made by people and organizations we don't control. Nothing in the Service is a substitute for qualified instruction and supervision.
• Nothing here limits liability that cannot be limited by law, including for fraud, willful misconduct, or gross negligence.

These limits are an essential part of the bargain and apply even if a limited remedy fails of its essential purpose.

15. Indemnification

You will defend, indemnify, and hold Rekindle harmless from third-party claims, damages, and reasonable costs arising from: (a) content you or your department upload, including infringement and unlawfully included personal information; (b) your use of the Service in violation of these Terms or applicable law; (c) falsified or inaccurate training records entered by your members; and (d) your department's employment, personnel, or operational decisions.

Rekindle will defend and indemnify you against a third-party claim that the Service, as provided by us, infringes a U.S. patent, copyright, or trademark, and will pay resulting damages or settlement, provided you notify us promptly and cooperate. We may modify or replace the affected part, or terminate the affected use with a pro-rata refund. Public agencies whose law forbids indemnifying a vendor should see section 17.

16. Governing law and disputes

These Terms are governed by the laws of the State of [state], without regard to conflict-of-laws rules. The U.N. Convention on Contracts for the International Sale of Goods does not apply.

Talk to us first. Before filing anything, email legal@rekindletraining.com with a description of the dispute and what you want. Both parties will try in good faith to resolve it within 30 days. Most problems are a defect or a misunderstanding, and this is faster than litigation for everyone.

If that fails, the state and federal courts located in [county, state] have exclusive jurisdiction, and both parties consent to venue there and waive any objection to it. Either party may seek injunctive relief in any court to protect intellectual property or data. Each party waives trial by jury to the extent permitted by law. Open decision for counsel: whether to require arbitration and waive class actions, and how that interacts with public-agency customers whose procurement rules often prohibit both.

17. Public agencies and government terms

Many of our customers are municipalities, fire districts, and other public entities whose law limits what they can agree to — indemnification, choice of law and venue, arbitration, automatic renewal, and confidentiality obligations that conflict with public-records law. If that's your department, tell us at legal@rekindletraining.com. We will negotiate an addendum rather than have you sign terms your charter or state code doesn't allow. Where an executed addendum or procurement contract conflicts with these Terms, it controls.

18. General terms

• Changes to these Terms. We may update them; the “Last updated” date reflects the current version. For material changes we'll give at least 30 days' notice by email or in-app notice. Continued use after the effective date means you accept the updated Terms; if you don't, stop using the Service and request an export.
• Order of precedence. A signed order form or negotiated addendum, then these Terms, then the Privacy Policy, then any in-product documentation.
• Assignment. Neither party may assign this agreement without the other's consent, except to a successor in a merger or sale of substantially all assets, with notice.
• No waiver. Not enforcing a provision once doesn't waive it later.
• Severability. If a provision is unenforceable, it is limited to the minimum extent necessary and the rest stays in force.
• Force majeure. Neither party is liable for delay or failure caused by events beyond reasonable control — including natural disaster, war, labor action, utility or provider failure, or widespread emergency. Payment obligations are not excused.
• Notices. To you, at your account email or via in-app notice; to us, at legal@rekindletraining.com and, for formal notices, by mail to the address below.
• Independent parties. Nothing here creates a partnership, agency, employment, or joint venture relationship.
• Entire agreement. These Terms, the Privacy Policy, and any signed order form are the entire agreement between the parties about the Service, superseding prior discussions.

19. Contact us

• Contract and legal notices: legal@rekindletraining.com
• Copyright notices: copyright@rekindletraining.com
• Security reports: security@rekindletraining.com
• Support: support@rekindletraining.com
• Privacy requests: privacy@rekindletraining.com (see the Privacy Policy)
• Mail: [registered entity name — e.g. Rekindle Training, LLC], [mailing address — required for privacy and copyright notices]

Every member. Every skill. Proven. — and documented in a way that holds up.